Business psychology Essay Example | Topics and Well Written Essays - 2500 words

Business psychology - Essay Example e case at hand involves a large company engaged in the sales business which is offering research opportunities that allow their sales staff to be more productive. One of the better ways to take this opportunity is to use an experimental approach which will allow the company to analyse the effects of performance reviews exactly as they are conducted within their setup. While the company could use research done on companies like GE or any other large organisation, it would not be exactly suitable for them and would offer little more than general guidelines. The actual conduct of the experiment is explained further onwards in the paper but the overview can be given as a set of surveys. The first survey which obtains the opinions and feelings of the employees would be conducted one week before the performance reviews and the second survey would be conducted one week after the employees have had their performance reviews. At the same time, continual monitoring of employee performance levels would let us understand how performance reviews in the company affect anxiety levels, stress levels and employee performance. There are two significant benefits to the company which are expected from this experiment. The first and primary benefit is expert support and knowledgeable consultancy regarding their performance evaluations and the secondary benefit is the accurate analysis concerning the negative or positive effects of performance reviews on salespersons. The time spent on performance reviews is a major investment which must be undertaken quite frequently as many companies have performance reviews every six months if not every quarter. Therefore, it would be wasteful to invest in the process time and again without understanding the effects of the process on the employees. Writing in the American Business Association Journal, Neil (2004) reports that the primary purpose of performance appraisals is not to seek out the people who are underperforming in the company, rather,

Executive Summary Assignment Example | Topics and Well Written Essays - 750 words

Executive Summary - Assignment Example Studies have shown that women prisoners are more infected by HIV and drug abuse as compare to male prisoners (Dolan et al, 2007). They have been found more exposed to gender based sexual assaults; such female prisoners may found suffering from personality and behaviour disorders, drug use, and unsafe practices such as tattooing with many other disorders that may threat the security of other people around them. Target Audience of the Project: The project is designed to target the female prisoners as this group has been found more prone to gender-based violence and do not receive any or special treatments in prison. To provide quality healthcare services to female prisoners suffering from HIV has become as a challenge for the correctional authorities (Plugge, 2006). Female prisoners constitute a small fraction of population imprisoned. Different females have been found imprisoned due to different reasons. A majority of female prisoners have been found engaged in drug use by injecting t he large amounts of seductive and, on the other hand, majority of other female prisoners have been found HIV carriers. Such women need psychological help, social support and quality healthcare facilities to help them overcome their health issues and to infuse positivity in their minds (Rickford, 2003). It should be kept in mind that the current healthcare programs were initially designed for male inmates as they hold the largest population in jails all around the world and especially in American prisons (Plugge, 2006). All over the world, female prisoners constitute about 5% of the total population imprisoned (Rickford, 2003). The Benefits of the Program: The program is intended to help the female prisoners suffering from HIV. This program is tailored to meet their social, psychological and healthcare needs in the period of distress. Few of the benefits of this program are: It would help in providing information to the female prisoners on HIV. This program would create awareness on how to prevent HIV transmission, treatment process, testing methods and how the risk of HIV can be minimized. The program would help the female prisoners to get a free HIV testing facility along with counselling services. The program would overall benefit the female inmates in diagnosing and treating the HIV, overcoming the other STDs and other diseases that may rise from the uses of drugs especially injections. The program is focused on benefiting the overall health of the female inmates especially their diets and adopting measures that would help them to overcome their nutritional deficiencies. The program is also focused on providing palliative care to terminally ill female prisoners along with facilitating post-exposure prophylaxis to those female prisoners who are already at risk of HIV. The Budget Justification: This program would run on funds collected from government and semi-government institutions. To meet the healthcare requirements of female patients; charities and promo tional campaigns would be launched soon to meet the financial needs of the program. Awareness programs would be launched in colleges and universities to collect funds from the students as well as different marketing strategies would be incorporated to meet the budge requirements and to help people know about the cause. Program Evaluation: The program would be evaluated on the following basis: How soon can we extend

Analysis of Video “The World is Flat” Essay Example for Free

Analysis of Video â€Å"The World is Flat† Essay Key issues or Problems in the video: The title The World is Flat was taken from a statement by Nandan Nilekani, the former Infosys (an Indian IT company) CEO. It seems like if hadnt met Nandan then he wouldnt have even written this book. He talks about Americans and the developing world but says almost nothing about Africa, Europe Australia. The World is flat applies better to people with similar kind of economic conditions. In developing world, a big portion of population is poor or much below poverty line as per American standard. Their first challenge is access to food and Education. How could they be part of level playing field and make this world flat. Friedman says first that Nineteenth century belonged to English, Twentieth Century to USA and Twenty first Century to China. Friedman argues that latest age of globalization will be spearheaded by Individuals. He just made this assumption after meeting the cab driver in Budapest Peruvian Dishware seller who have their own websites. The percentage of people doing their own business like this is still extremely low to claim that the era belongs to them. It feels like an exaggeration. Its conflicting that on one hand, he says 21st century belongs to China and on the other hand, he says latest age of globalization (which is now) will be spearheaded by Individuals. I can’t accept his methods and question his research and interview process. Friedman is stating something without actually based on real documented facts, but on talks with friends and CEOs he visits. By what it leaves out, it does nothing more than misinform the people around the World. In the end, he talks about Green New Clean energy which kind of feel out of context from the main topic. Critique of video, Supporting arguments, rebuttals of ideas: I think there is a lot to criticize about the Video â€Å"The World is Flat†. Friedmans view of the globalized world is often obsessed with the successful multinational corporations of India. In the video he talks about individuals or â€Å"free agents†, but being a free agent is riskier. Free agents will not have fixed salary and health care benefits (Source: Brown, C.V.). If there is a free agent in India, he can’t work for American company without Social Security Number for Tax purposes. 90% of the worlds telephone calls, Internet traffic, and investments are local, suggesting that this Video has overstated the trends. His talk of a new flat world  where information, money, ideas, and people can move worldwide faster than before is unreal, we just see a fraction of what he describes globalization (Refer Source:wiki). Globalization causes unemployment here in America. It is shipping jobs outside America where its easy to find cheap labor. The winners will be capitalists worldwide causing income inequality everywhere. This would imply that Globalization will make the world NON-Flat instead. He talks about mashing the two specializations together which doesn’t always give the better result. Actions I would take next and why or personal experience dealing with the issues: The video presents more of an American perspective. Friedmans work history has been mostly with The NY Times, and has definitely affected the way due to which he thinks this way. I would have liked his ideas in a more inclusive voice to show the whole World’s perspective. I would encourage fair trade instead of free trade. If we put his claims to test against documented facts. It will not pass. I would have liked more research and references. World will be actually a level playing field when everybody will have a fair opportunity to Education Resource of Technology. If I make a website and start selling say â€Å"Baseball bats†. First of all, there will be a Brand position issue that is why would people come to me instead of going to Store like â€Å"Sports Authority† or so where they can try and test things before buying. Secondly, In real world, its hard to be an Individual and manage the whole thing like getting the stuff made in foreign countries, handle the custom portion, get it shipped etc. on your own. Sources: (2014, May 9). The World is Flat. Retrieved Jun 7, 2011 from Wiki: http://en.wikipedia.org/wiki/The_World_Is_Flat Brown, C.V., Dehayes, D.W., Hoffer, J.A., Martin, E.W., Perkins, W.C. (2012). Managing information technology (7th ed.): Managing IT in a digital world. Upper Saddle River, NJ: Prentice Hall.

The Development Of A Barbershops Business Plan Commerce Essay

The Development Of A Barbershops Business Plan Commerce Essay A plan how to start a barbershop includes some things to be done prior to the start of the business. To start the business you need to know how it will be financed. The business needs a location that will help the customer access it with a lot of ease thus making it grow. The business needs to also to meet legal requirements. That is, it should be licensed and meet the standard required by relevant authority. The business plan should show how the business would expand. This is where the growth strategies are stipulated. The plan should also see to it that the competitors are well known to ensure that one gets the market share that the business will be operating. It is also analyzes the financial statement of a business helps to show at a glance the viability of the business. This may also be used to apply for a loan when need. All this is done by well understanding of the market by first doing market survey. This will help in setting up of the business at the right location. In addition, the business management will be able to put competitive prices for their products. Introduction A barbershop is a business unit that deals with glooming of hair. It is such a sustainable business as hair glooming is more of a basic need than a luxury. People will always need it. Styles may be short lived, but haircut is here to stay. This poses barbershop to be one of the most promising businesses that if well managed is liable of doing very well. Unlike in many businesses, customer retention in barbershop business is very high. Customers is should be well served to like the service of a barber. They will rarely go anywhere else once they are satisfied by the service. If good service is provided, ones customer will always come as far as the location of the barbershop I convenient to them. Barbershops are kind of businesses that acquire their customer through the word of mouth. One can start this business for fan but ends up being very rewarding in terms of cash (Moran Johnson 61). Ownership Once one gets an ideal of starting a business, the most important thing is to know how the business will operate in term of ownership. The business can be a sole proprietorship where one person operates it. This is where the owner of the business is an overall boss and enjoys all the profits and has no one to share with the business loss. He therefore manages the business with the help of people he/she has recruited who are all answerable to him. The owner makes sure that the business works in line with its goals that will help meet business objective. The business formation may take a partnership direction. This is where two or more people come together having the same motive and idea of starting of the business. The day-to-day running of the business is done consultatively among them. The profit is shared according to the level of share that one holds in the business. The loss is shared equally among them also. For all the decision that affects the business, there must be consultation among all stakeholders and no action is taken before they get to a consensus (Juuso, 66). The barbershop can also be in for of a company. The company may be private or public. In private company, the shareholders are defined and the company owners decide on whom to be shareholder while in the public company any bodies can a shareholder. The company requires seven people to fifty for a private company and limitless for a public company. To form an organization, due legal process is followed according to rules and regulation of federal government to meet international standards. The company is learnt by board of governors on behalf of the members. They improvise rules and regulations that are followed to meet the companyà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s objective (Ford, Et al 31). Once the business structure is decided, the next important issue is the business equity. One has to know where to get the fund. In a case of the sole proprietorship, the source of fund may be from personal saving, inheritance, donations from family or friends, grants or personal loans. Partnership gets their funds from their contributions or from loan. The company gets their fund from shares bought by the members. In our case, we will deal with the sole proprietorship. Market survey The most important part of the business is how well one knows how it operates. This well established by market survey. Before starting a sole proprietor barbershop, make sure that you get to the market and analyze every section of the business. From the location, customers, trends, market size, competitors and market sales. The survey should also include the service offered by the competitors. This will help in segmenting the market share. The price at which the customer pays for the service offered is also very important. This will help to establish a unique method of offering barbershop service that will be more satisfying to the customers without making loss. In the survey, one may include demographic factors such as sex, economic status of your potential customers and age before setting price of the service. Market size deals with the number of customers who on average buy or get the barbershop services. The trend of the market shows the customer variation in terms of how they get services. For example, more people may have hair cut during the summer seasons than they do during the winter seasons (Patsula, 112). The market sales show the data of the customer frequency to get the offered product and services. The market survey can be done by use of a questionnaire or by any other appropriate method. Business location The location of the business is very vital in its growth. Once the fund is integrated and the business formation is decided after a market survey, location is then the next issue. For barbershop, the business must be strategically placed. This is very important for customer to locate it easily. The best location is in a busy street where many people can be able to access it. This location will enable the business to compete successfully with others in terms of accessibility and getting reach to the customers. A good location of the business will ease the business lots of budgetary allocation of advertisement money. It also helps in the customer retention, as they do not go round in search of the premises. Marketing plan This is where the business owner strategies on how to enter the market. The price of each service is well put in place. The price should be well thought of not to deprive off the customerà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s money. This is because if they know that the service offered is not equivalent to the service offered they will quit. The next issue is the sale tactics. For a business to grow, one has to have different tactics that are unique from the others. This will help the business be identified from others helping it compete fully in the market. The survey will also help one come up with the best and cost effective method of advertisement (Moran Johnson 71) Good advertisement skills will help the business to sell its self-well among the very many competitors. The business should also consider the mode of advertisement to be used to ensure that the targeted customers have been accessed by the information. Business promotion is another issue to be but in consideration. The business should be in a position to work on promotion to ensure that the customers are conversant with their products. The promotion should be simple and cost effective. The barbershop business must put a strategy on how the advertisement and promotion will be conducted. It should stipulate how frequent this will be done. The amount of money that should be used also should be put in place. For the advertisement, it should be precise and easy to understand at a glance. It should also be economical and up to date. This will help the barbershop business to be more pronounced to dispense it services amidst intense competition. Operating plan The operating plan will show the business layout. This will show the building, size of the business, the facilities and the labor force employed in the business. It will also include the strategic plan of business improvement in terms of materials and facilities. The better the operating plan of the business, the better the positioning of the business in the competitive world. The labor force should be well organized and their duties well established to ensure that the business grows. Each person should have a distinct role in the barbershop. For the one who are offering the services, they should specialize on that line. For the management, they should specialize on that line to ensure that no conflict duties. Management plan For the business to succeed there must be people who are managing it. The management should be distinct from the lower management to the top management. The line of management should clearly elaborate the accountability of each personnel to each other. The management structure should be simple to understand to all personnel (Patsula, 42). . The structure should also show the compensation of the personnel in each level and the ownership of each personnel in the business. The compensation of the personnel in the barbershop should be according to the service they lender to the business and the level of competence. This is a very sensitive part especially when hiring the personnel. A business is liable to grow and achieve its objective according to the personnel employed. If they are not motivated, they tend to be reluctant to their work. This leads to the downfall of the business. Nevertheless, the salaries and wages given to them should not be too high to make the business work under p ressure to meet the cost of their remuneration. This might jeopardize the business and throw it in loss making enterprise. Thus, their compensation should reflect their output to the business, their competency and the profit the barbershop is making. Financial plan The business should have a financial plan on how it will use its available capital. This will include the projected cash flow for the year ended, profit and loss predicted and the balance sheet of the finance to be used. The projected cash flow will be able to show the amount of cash that gets in and out of the barbershop. It also shows the costs of operating the business and the anticipated profit to be made in the business in one year. The profit and loss account will show if the business will make loss or profit. Finally, the balance sheet is used to show the net worth of the business. It acts as an evidence of any sales or purchase made in the barbershop. The important things in the business are always recorded to ensure that references are gotten when required during the operation of the business. Thus, is done by recording, organizing and documenting such thing as profit margin, proposed capitalization, total remuneration, break-even point and so on. The record should be well reserved to ensure that they can be traced wherever they are required. They are also very important during loan application process and in the implementation of the plan to a running business (Moran Johnson 94). Conclusion A business is a very important document because it acts as a direction towards the accomplishment of once entrepreneurial dream. It is a road map towards achieving a business goal. It highlights and shows at a glance the steps that will be followed to operate a certain business idea to a practical skill. A well-researched business plan helps to solve unseen problems that would occur during the running of the business. This is less expensive because if any adjustment is required, it is only a matter of plucking the paper and changing the information to the required one. However, if the business is done in try and error method, any change to alter its operation means incurring a certain expense. In addition, the idea may not work at the end, so the only expense one will incur is paper work only (Juuso, 55). Prior planning is also very important as it saves time and energy. Every bit of work required to be done is there in the paper work. Thus, the only thing is to implement it. This eliminate the time that can be used to try issues in the business sector and the amount of money one can incur. Once the barbershop business is viable, well-gloomed personnel are employed to implement the business plan.

Graduation Speech -- Graduation Speech, Commencement Address

Parents, friends, staff, and fellow graduates, I like that word, graduates. In fact, I like that word so much, that I decided to look it up in the dictionary for the heck of it. And beyond the obvious definitions I found, there was one that plainly stuck out. "To change gradually". Now if you think about it, I guess that sums up all our years of schooling right there. I mean, I can still remember back to first grade and racing home to watch the Teenage Mutant Ninja Turtles defeat Shredder and the evil foot soldiers. Of course, Michelangelo was my favorite because he was the care-free surfer turtle that every boy dreamed of being like. Well, cartoons didn't last long in junior high, and my first real change occurred because of the eventual realization that girls were not brain-sucking aliens and yes, you could talk to them. And Aaron, you can still talk to them. Well, that led to the dances, and let me tell ya, those were some interesting days for me. My first slow dance, consisted of a good 14 inches between me and my unfortunate partner (sorry Michelle). But as we all know, those days didn't last long either and the glory days of high school jumped on us like a varsity sport initiation. From the fire drills in the rain, to those studly guys in cheer skirts, high school was virtually a blur and brought us to the point we are at now. And though all our years of high school flew by with a quiet whisper, there was always this gradual change within us. Every day we developed a clearer picture of who we were and what we wanted to do with our lives. While I guarantee you that most of us won't remember every trigonometric function or who the 11th president was, in the end, it doesn't really matter. This is because the greatness of ... ...ce. Our Football team took 1st in WESCO and went to the playoffs. The Winter Guard took 1st in state with their incredible performance and the Drama department put on two phenomenal plays that drew sellout crowds. Basketball thrilled us all by making it back to the state tournament and the boys soccer team made the playoffs for the first time in over 10 years, just missing a state berth. It's because of our leadership, that the students of Sanders High School now have a renewed sense of pride and spirit. We have brought Sanders back to the top, and blazed a trail for incredible things to come. I love you guys, and from spending four years of high school with ya, I know that each one of us will relentlessly pursue our dreams and stop at nothing to see them become a reality. So look out world, cause the graduating class of 2006, will be a class that you never forget.

World War II Essay -- History, Pearl Harbor

America’s involvement in World War II has often been equated to the Japanese waking the â€Å"sleeping giant†, and is often thought of as an invincible superpower. The reality is that the United States’ invincibility has never been really tested. The United States’ is separated from the rest of the Western world by an ocean on either side of its borders and has therefore only had two attacks on native soil. While America’s invincibility is not easily tested, and therefore not easily discredited, whether or not the Japanese awoke the â€Å"sleeping giant† by bombing Pearl Harbor on December 7, 1941, is, however, debatable. The American public before the attack on Pearl Harbor were isolationists, they may have felt sympathy for the victims of Hitler, Franco, and Mussolini, but did not in fact care enough to get involved in another war. The congressmen they elected into office from the late 1930’s to the early 1940’s respected th e wishes of their constituents and therefore did everything in their power to prevent U.S involvement in World War II even after the bombing of Pearl Harbor. In fact one of the only Americans to appear at all concerned with the horrific events occurring across the ocean was President Franklin Roosevelt, however, despite pleas from the heads of the allied forces, even President Roosevelt could not entirely commit to the need for U.S involvement and remained a wishy-washy figure up until the late 1930’s. It was not until 1940, that President Roosevelt was able to take a stand and begin the attempts to talk the American people into actively supporting the allied forces against Nazi forces. The Japanese may get the credit for waking the â€Å"sleeping giant†, however, it is in fact President Roosevelt and a small portion of t... .... War secretary Stimson believed it was necessary to â€Å"maneuver them into the position offering the first shot without too much damage to ourselves†. (515) Roosevelt may not have left the fleet at Pearl Harbor exposed intent ally, but he did seem aware that a sacrifice would be necessary to rouse the will to fight. This sacrifice came in the form of 2,403 men at Pearl Harbor on December 5, 1941. (522) Congress would declare war just three days after the Japanese attack, with only one dissenting vote. (523) The American people had finally realized what Roosevelt had been saying for years, that the Axis powers could not go unchecked or it could and would bring about consequences for Americans. The attacks had exactly the opposite effect that Yamamoto had intended, the American people were furious and cried out for vengeance against the â€Å"treacherous japs†. (523-524)

Union group

Organizational Development (HARMER) and hence we are submitting it to you on due date and time. Hopefully, this report will meet your requirements and expectations. Should there be any queries, we are ready to clarify. Thank you for your concern. Yours Sincerely, On behalf of my Group, Karakul Hosing ID: 2011-2-10-343 Acknowledgement 1 OFF health to complete this report. Then we would like to thank our course instructor Sardinia Islam Khan, PhD for his relentless support, advice and guidance throughout the entire preparation of this assignment.The development of this term paper took several weeks and the contribution of many people. Without the support and help of our group members, we would have not been able to complete this study. Special thanks should be given to Mr.. Shabbier Susan from Union Group, who was our main source of information. We also would like to thank our family members for their support and understanding throughout the course of the completion of this assignment. They have always been there to help us and were the force that pushed us to go on.Executive Summary There are cultural differences in each organization. Culture differences make the organization exclusive. In this report we selected Union Group for our implementation of study. The main purpose of our report is diagnosed the union group and find out the problems they currently facing. After aware of the problem we analyze the way they can eradicate the problems. We tried to recommend some change that union group can implement to cope with their problem. In this research report we used diagnosis model like six box model and action research model.As it is a study which basically both exploratory and conclusive in nature. This study based primarily on secondary information. We made some question and ask the question to union group representative. Based on his answers and extensive search on internet we prepared our report. When we made the report we faced some DO (Organizational Develo pment) theories such as Backhand's theories, Burke's theories, Fresh's theories etc. For diagnosis we used Marvin Washboard's Six-box model. This six-box model tells practitioners where to look and what to look for our diagnosing organizational problems.In this six-box model there are six critical areas that is purposes, structure, rewards, helpful mechanisms, relationships and leadership. We use this model as a cognitive map, systematically examining. And the action research model is a roommate model for learning, or model for planned change. We choose some best question from our interviewed person and we deeply diagnosis the questions and analyze our findings. From the Organizational Diagnosis questions and answers in the former section, we conducted the preliminary diagnosis to find out the problems and possible ventures to enter for Union Group.Based on the answers received we used the Six Box Model as a diagnosis tool and Action Research Model. We made our recommendation based on Operas and Robertson model of organizational change. Chapter 1: Introduction Every organization is different from each other. One's culture does not match with other. An organization has its own structure, value, norms. The report is based on the various DO interventions and the panel interview. The name of the report is â€Å"DO interventions for Union Group of Companies Ltd†. So in our introduction we include topic, objective, methodology, scope and limitation.Below all the things are described. 1. 1 Background of the Study Successful human resource department makes it possible for the organization to acquire the number and types of people necessary to ensure the continued operation of the organization by practicing the HARM practices. Therefore, it acts as an important role in HER department. As a part of ABA program, our Human Resource Management course teacher Dry. Sardinia Islam Khan assigned us to prepare a report on â€Å"DO interventions for Union Group of Compan ies Ltd† as a related topic on Organization Development under the course Human Resource Management.The COOT of Union Group Ltd. , Shabbier Susan came to our class, gave a presentation and there was a panel interview that was also held. We asked him questions for required information in Union Group of Companies Ltd and he gave answers which helped to prepare the survey. 1. 2 Objective of the Study takes is organizational diagnosis. Organizational diagnosis can be considered as a special branch of organizational research leading to a set of statements about design options and recommendations for change.Primary objectives are the report aims to provide information on the HARM practices followed by a company named Union Group of Companies Ltd through HER department. Secondary Objectives: The report is strongly informed with how this company intervene HARM in their respective companies and how it helps them to get objective, reliable and relevant information. We will be able to kno w completely about the basic of a group of many. The process or the main HARM practices a group of company uses to make their place in the market will also be known to us by preparing this report.Most importantly, we will be able to understand the HARM practices properly. 1. 3 Scope of the Study There is a certain boundary to cover this report. Our particular report only covers the DO interventions for Union Group of Companies Ltd. We mainly focus on the main HARM practices of this company. We tried to gather information from Union Group's website. As the COOT of Union Group of Companies Ltd came in our University, we alike with him and collected information about the DO interventions of the company through sharing his experience.We have also gathered information through internet. 1. 4 Limitation of the Study There was a shortage of information because our guest Speaker didn't share everything about their organization. The COOT, Shabbier Susan gave a presentation in our class and th e answers of our questions were almost the only source of collecting data. The COOT, Shabbier Susan gave a presentation in our class and the answers of our questions were almost the only source of collecting data. 1. Company Profile With a huge workforce United group prides itself of its diversified conglomerate character.It ranges from Retail, Mobile phones, Textiles, Dyeing, Real Estate, Power & Energy, Tours and Travels and hospitality industry. The philosophy of the group is to nurture and promote good ideas and growth; to provide satisfaction to customers; to innovate and go beyond accepted standards of doing business. At GIG, we thrive in an extreme competing environment where challenge and hard work is rewarded. The strength of GU is in its core management principals. GU plans ahead with experienced foresightedness, strive to bring the planning into reality and in the process learn from its achievements and mistakes.It has grown gradually, excelling year by year. Over the yea rs, through its unified endeavor, it has been successful in slogan-?delivering the Best. And to fulfill the idea of delivering the best is has policies and procedures in place so that everyone knows what to do and how to perform to the best to their abilities. Chapter 2: Literature review 2. 1 DO THEORIES DO (Organizational Development) theories are define by different point of view by different scientist like: Backhand's theories